tourism & hospitality
SILVER WINGS TRAVELS LTD Customer Care Representative
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Until March 19, 2025

Are you passionate about delivering exceptional customer service in the dynamic world of travel? We are seeking a dedicated Customer Care Representative to join our team at Silver Wings Travels Limited – A Currimjee Company.



Key Responsibilities
  • Warmly welcome arriving guests at the airport and provide essential information about their stay and destination.
  • Assist guests with transportation arrangements to their accommodations.
  • Address guest inquiries and concerns promptly and professionally, maintaining a friendly and approachable demeanor.
  • Meet guests at their hotel to ensure their stay is going smoothly and to create a positive first impression.
  • Promote and sell activities, tours, and experiences available in the destination to arriving guests.
  • Provide detailed information about local attractions, events, and activities, assisting guests in planning and booking their leisure time.
  • Ensure guests have all necessary information to make informed decisions about their activities.
  • Act as a liaison between guests and our planning team to facilitate bookings and resolve any issues that arise.
  • Maintain up-to-date knowledge of available activities, promotions, and special events.
  • Assist with educational tours (EDUC tours) and groups, ensuring their needs are met with exceptional service.
  • Meet sales targets and goals set by Silver Wings to drive revenue and guest satisfaction.
Qualifications and Experience
  • HSC holder
  • Previous experience in Travel industry or customer service.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Adaptability to meet changing customer demands and operational needs.
  • Knowledge of the travel industry and booking systems is an advantage.
  • Customer-focused with a passion for exceeding expectations.
  • Empathetic and respectful in all interactions.
  • Team player with a collaborative mindset.
  • Driving license
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