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Currimjee Informatics Ltd – A Currimjee Company
We Are Hiring: Senior Customer Engagement Consultant
Currimjee Informatics Ltd is seeking a passionate and experienced Senior Customer Engagement Consultant to drive business growth, ensure customer satisfaction and uphold the highest quality standards across our operations. The role focuses on fostering strong customer engagement (both internal and external) and ensuring full compliance with the Quality Management System (QMS).
- Deliver a high-quality, customer-centric service to internal and external stakeholders.
- Identify and convert sales opportunities through customer interactions, onsite visits, and digital platforms.
- Provide accurate sales reports and contribute to achieving business unit financial targets.
- Conduct regular onsite visits to gather customer feedback, report findings, and ensure timely follow-up on improvement actions.
- Assist senior management with scheduling customer meetings and preparing KPI reports.
- Ensure compliance with the Quality Management System (QMS) through regular audits and monitoring.
- Track, monitor, and report on support-related KPIs (utilization, SLA, complaints, etc.).
- Plan and manage marketing events, update the company website, and create flyers/emailers.
- Identify process gaps, recommend improvements, and support continuous development.
- Coach and mentor newcomers on QMS and company culture.
- Actively participate in corporate-related activities and perform any other related duties.
- Diploma in Business Administration or a related field.
- 3–6 years of experience in a similar role.
- Well-versed in MS Office.
- Excellent communication and listening skills.
- Good organizational abilities, attention to detail, and capacity to multitask.
- Ability to manage ambiguity and resolve conflicts effectively.
If you feel you have the right profile for the job, please submit your application at recruitment@currimjee.com by quoting SCEC/CINF/2025 by 26th September 2025.
Management reserves the right to call only the best-qualified candidates for interviews or not to make any appointment following this advertisement.